‘This gave me the creeps’: Customer finds no employees in Bank of America—only the option to video chat

From human-free McDonald’s locations to art generated by artificial intelligence, human beings are slowly being removed from places where their participation was once thought to be a necessity.

An area where this change has recently arrived is banking, as TikToker Mel (@mel__in__sd) discovered in a now-widely discussed video.

In a clip with over 125,000 views, Mel taps into a Bank of America location, only to find it completely empty.

“You get in here, and… no one’s in here, and it has these two little rooms saying ‘Come in to video chat,’” Mel notes. “I don’t know if I like living in the future. This is fucking weird, yeah?”

“This gave me the creeps,” Mel added in the caption.

@mel__in__sd This gave me the creeps #DoritosTriangleTryout #lbgt🌈 #dystopianfuture #newbanking #atm #wlw #queertiktok ♬ Bitch Betta Have My Money - Tyga

While these locations may seem new, Bank of America has actually been in the process of rolling them out for over 5 years, with the Charlotte Business Journal first reporting on this style of location back in 2017.

Still, the complete lack of personnel at the location has made some in the TikTok comment section uncomfortable.

“If I go in the bank, I am there to speak to a person. If I wanted to zoom I would from home,” claimed one user.

“No and I don't like it. would never use it,” wrote another.

“I agree. I don’t like the future ways,” stated a third. “Some fast food places are like this. However, this is safer for employees.”

Others shared theories as to why Bank of America would develop a location like this.

“It's so unhoused people won't sleep there....” offered a user.

“Is for when the shut down the banks. There will be no way for anyone to forcibly get money,” alleged a second.

While many were opposed to using such a system, some were enthusiastic about it.

As one user wrote, “as an introvert, this totally my kind of bank.”

The Daily Dot reached out to Mel via TikTok comment and Bank of America via email.

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The post ‘This gave me the creeps’: Customer finds no employees in Bank of America—only the option to video chat appeared first on The Daily Dot.

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